Health Care & Servant-Leadership: Redux

This past Tuesday I posted a couple of articles regarding the state of affairs in the health care industry (see here, here, and here). I am not fond of those who jump up and down and scream about a problem and yet offer no solutions (read: too many politicians to mention here). And yet I find myself doing just that with this series of posts on the state of health care. I apologize.

Yet when I read this article from the NY Times, who are doing a series of articles on health care issues, I found it quite interesting. It speaks about the problem of waiting, how doctors are handling the issue (or not handling it), and how some are coming up with some creative ways to eliminate it. On the one hand, it is discouraging to hear how so many doctors expect people to wait; yet more and more doctors are turning to business models of customer service and servant-leadership as a model for running their organization. Quite encouraging!