Southwest Airlines - A Servant-Leadership Culture

Many who read this blog are probably well aware of Southwest Airlines' commitment to practicing Servant-Leadership as an organization. As time goes on, I'm sure many stories will surface in suport of this fact. But I wanted to bring to your attention an article in yesterday's Juneau Empire (registration required).

Seems that Southwest is looking to move from Seattle-Tacoma International Airport to Boeing Field, about 9 miles away. The reason? Boeing field will charge Southwest almost $4/passenger less to use its facilities. In the meantime, Alaska Air is requesting equal access for the use of Boeing field.

Here is Southwest, once again, looking at how they can best serve their customers, and save both the company and passengers money in the process. The other advantage for consumers: Boeing Field is closer to downtown. Despite the upfront costs of moving all their equipment from Sea-Tac to Boeing, it will be nothing but a benefit for passengers, and Southwest Airlines in the long run. Companies who have the vision and willingness to ask: 'How can we better serve our customers?' and put this questions before 'How much will it cost us?' will almost always come out ahead.